Tag Archives: telephone

Route Hijacking: Identity Theft of Internet Infrastructure

Peter Svensson gives an old and quite serious problem some mainstream press in this AP story from 8 May 2010:
On April 25, 1997, millions of people in North America lost access to all of the Internet for about an hour. The hijacking was caused by an employee misprogramming a router, a computer that directs data traffic, at a small Internet service provider.

A similar incident happened elsewhere the next year, and the one after that. Routing errors also blocked Internet access in different parts of the world, often for millions of people, in 2001, 2004, 2005, 2006, 2008 and 2009. Last month a Chinese Internet service provider halted access from around the world to a vast number of sites, including Dell.com and CNN.com, for about 20 minutes.

In 2008, Pakistan Telecom tried to comply with a government order to prevent access to YouTube from the country and intentionally “black-holed” requests for YouTube videos from Pakistani Internet users. But it also accidentally told the international carrier upstream from it that “I’m the best route to YouTube, so send all YouTube traffic to me.” The upstream carrier accepted the routing message, and passed it along to other carriers across the world, which started sending all requests for YouTube videos to Pakistan Telecom. Soon, even Internet users in the U.S. were deprived of videos of singing cats and skateboarding dogs for a few hours.

In 2004, the flaw was put to malicious use when someone got a computer in Malaysia to tell Internet service providers that it was part of Yahoo Inc. A flood of spam was sent out, appearing to come from Yahoo.

The Pakistani incident is illustrated in the accompanying story and video by RIPE.

This problem has been known for a long time. Why hasn’t it been fixed? Continue reading →

Confusopoly, or Scott Adams, Prophet of Finance

While sitting in a small room perusing a book from the bottom of the stack, The Dilbert Future, I idly looked again at Scott Adam’s prediction #2:
In the future, all barriers to entry will go away and companies will be forced to form what I call “confusopolies”.

Confusopoly: A group of companies with similar products who intentionally confuse customers instead of competing on price.

OK, good snark. But look at the list of industries he identified as already being confusopolies:
  • Telephone service.
  • Insurance.
  • Mortgage loans.
  • Banking.
  • Financial servvces.
Telephone companies of course since then have gone to great lengths to try to nuke net neutrality.

And the other four are the source of the currrent economic meltdown, precisely because they sold products that customers couldn’t understand. Worse, they didn’t even understand them!

It gets better. What industry does he predict will become a confusopoly next? Electricity! And this was in 1998, before Enron engineered confusing California into an electricity-price budget crisis.

For risk management, perhaps it’s worth considering that simply selling something the customer can understand can rank way up there. Certainly for the customer’s risk. And given how much the FIRE companies drank their own Kool-Aid, apparently it’s good risk management for the company itself. Especially given that the Internet now gives the customer more capability to find out what’s going on behind a confusopoly and more ability to vote with their feet.

To actually make a product the customer wants, and then provide good customer service: how old-fashioned! And how less risky and more profitable in the long term.