Category Archives: Management

John Quarterman on Mapping Spam and Politics (audio)

At a meeting on a completely different subject, I was interviewed about SpamRankings.net. Here's the audio, and here's the blurb they supplied:

John S. Quarterman, long time Internet denizen, wrote one of the seminal books about networking prior to the commercialization of the Internet. He co-founded the first Internet consulting firm in Texas (TIC) in 1986, and co-founded one of the first ISPs in Austin (Zilker Internet Park, since sold to Jump Point). He was a founder of TISPA, the Texas ISP Association. Quarterman was born and raised in Lowndes County, where he married his wife Gretchen. They live on the same land where he grew up, and participate in local community and government.

Quarterman took some time during Georgia River Network's Weekend for Rivers to speak with the Nonprofit Snapshot about spam-mapping and small town politics.

More about Elinor Ostrom's Nobel-prize-winning work on organizing the commons, and how that applies to SpamRankings.net.

The water organization has since been incorporated as the Georgia non-profit WWALS Watershed Coalition:

WWALS is an advocacy organization working for watershed conservation of the Willacoochee, Withlacoochee, Alapaha, and Little River Systems watershed in south Georgia and north Florida through awareness, environmental monitoring, and citizen advocacy.

-jsq

eCrime Summit in Prague 25-27 April 2012

These ecrime meetings are always interesting and useful. -jsq

Press release of 29 March:

Containing the Global Cybercrime Threat is Focus of Counter eCrime Operations Summit (CeCOS VI) in Prague, April 25-27

CeCOS VI, in Prague, Czech Republic, to focus on harmonizing operational issues, cybercrime data exchange, and industrial policies to strengthen and unify the global counter-ecrime effort.

CAMBRIDGE, Mass.—(BUSINESS WIRE)—The 6th annual Counter eCrime Operations Summit (CeCOS VI) will convene in Prague, Czech Republic, April 25-27, 2012, as the APWG gathers global leaders from the financial services, technology, government, law enforcement, communications sectors, and research centers to define common goals and harmonize resources to strengthen the global counter-cybercrime effort.

CeCOS VI Prague will review the development of response systems and resources available to counter-cybercrime managers and forensic professionals from around the world.

Specific goals of this high-level, multi-national conference are to identify common forensic needs, in terms of the data, tools, and communications protocols required to harmonize cybercrime response across borders and between private sector financial and industrial sector responders and public sector policy professionals and law enforcement.

Key presentations will include:

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What to Measure

05ANT-20070-1465-navigation.jpg Adam evaluates a New York Times article about NYC school evaluations, and sums it up:
The school that flunked has more students meeting state standards than the school that got an A.

Measuring the Wrong Stuff, by Adam Shostack, Emergent Chaos, 9 Nov 2007

Measurement is good, but for example in information security if your measurements aren’t relevant to the performance of the company (economic, cultural, legal compliance, etc.), measurement can waste resources or steer the ship of state or company onto ice floes.

-jsq

Outrage at Outrage Management

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So we were discussing Peter Sandman’s recommendations for outrage management, which mostly have to do with how to deal with management not doing something that you’ve given them rational reasons to do, because of some emotional resistance or other. The opposite problem also occurs: they believe you; they just don’t care. Then you could use some outrage.

Alex brings up two good points in the previous comments:

I’m afraid that outside of usefulness in those communications channels, I just would hesitate to use the term "Outrage". For example, creating "Outrage" metrics sounds like you’re working in hollywood publicity for Paris Hilton, not protecting business assets. :)

Yes, exactly, it’s usefulness in these communications channels, that is, with management, that emotion, up to and including outrage, has to be used and managed.

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Outrage: Less and More

danrather0207.jpg We’ve been discussing Outrage Considered Useful. Alex remarked in a comment:

The term "Outrage" suggests that risk cannot or should not be discussed in a rational manner.

What I think Sandman is getting at is that often risk isn’t discussed in a rational manner, because managers’ (and security people’s) egos, fears, ambitions, etc. get in the way. In a perfect Platonic world perhaps things wouldn’t be that way, but in this one, people don’t operate by reason alone, even when  they think they are doing so.

Outrage x Hazard may be a means to express risk within the context of the organization, but I like probability of loss event x probable magnitude of loss better for quantitative analysis.

Indeed, quantitative analysis is good. However, once you’ve got that analysis, you still have to sell it to management. And there’s the rub: that last part is going to require dealing with emotion.

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