So we were discussing Peter Sandman’s recommendations for outrage management, which mostly have to do with how to deal with management not doing something that you’ve given them rational reasons to do, because of some emotional resistance or other. The opposite problem also occurs: they believe you; they just don’t care. Then you could use some outrage.

Alex brings up two good points in the previous comments:

I’m afraid that outside of usefulness in those communications channels, I just would hesitate to use the term "Outrage". For example, creating "Outrage" metrics sounds like you’re working in hollywood publicity for Paris Hilton, not protecting business assets. 🙂

Yes, exactly, it’s usefulness in these communications channels, that is, with management, that emotion, up to and including outrage, has to be used and managed.