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Passport Friction

Ben Hyde has an interesting bunch of thoughts about verification friction:
We recently got new passports, a project that was at least a dozen times more expensive and tedious than doing my taxes. I once had a web product that failed big-time. A major contributor to that failure was tedium of getting new users through the sign-up process. Each screen they had to step triggered the lost of 10 to 20% of the users. Reducing the friction of that process was key to survival. It is a thousand times easier to get a cell phone or a credit card than it is to get a passport or a learner’s permit. That wasn’t the case two decades ago.

Friction, by Ben Hyde, Ascription is an Anathema to any Enthusiasm, 10 May 2007

He mentions some cases where friction may actually be socially useful, as in making it harder to get liquor and easier to get condoms, or some automobile traffic engineering. Then he gets to the especially interesting part. Continue reading