Valdis Krebs likes following back links to his work, in which he discovered:

Research reveals how knowledge is accessed within organisations:

• Employees brains 42 per cent
• Paper documents 26 per cent
• Electronic documents 20 per cent
• Electronic knowledge bases 12 per cent

(Source: The Delphi Group)

The complex knowledge held in people’s brains is what gives an organisation its competitive advantage. It is context sensitive and cannot be codified, written down and stored.

5 Creating a knowledge-sharing culture Government Communication Network

Well, that’s interesting.  What does it mean?